Order Processing

CaribbeanFlags.com works hard to ensure your order is handled professionally, on time, and fairly.  We know you want your order as quickly as possible and at the lowest possible cost.

ALL Orders are now processed within 5 business days after your order is placed and uses the USPS shipping schedule below for delivery times after we mail it out.

Orders are mailed on business days only (Monday through Friday), excluding holidays.

Product Availability

Please note that CaribbeanFlags.com tries to keep accurate information about product availability.  However, with over 900 products in inventory we cannot promise that all items that are ordered will be in stock or available for immediate shipment.  Sudden increase in demand for an item can have an affect on its availability and you will be notified via email once this has been identified.

Shipping Carrier

CaribbeanFlags.com uses USPS for all of your Domestic, International, and Military Shipping needs. Occasionally we will use UPS if it is requested by our customers or if the customer chooses Express shipping and the US postal service cannot guarantee package delivery on time.

Transit Times

USPS Priority Mail | 2–3 business days from ship date (see above) based on destination

USPS Express Mail NO LONGER AVAILABLE. | 0 business days

USPS International Air Letter/Parcel Post | 7-10 business days from ship date (see above).

Where We Ship

CaribbeanFlags.com accept orders worldwide at this time however, we reserve the right to cancel any order that we deem suspicious or orders from countries that are known for high fraud rates.

Shipments to United States APO & FPO Military bases. USPS is very inconsistent when it comes to APO and FPO addresses. We will notify you if we can NOT ship your order to your military address.  All military orders will be calculated and shipped USPS Priority mail only. There is no Express Mail service available to military addresses.

Where we do NOT ship

Due to high rates of fraud we will not ship any orders to Nigeria. Other countries are subject to be added on a case to case basis.

Shipping Costs

We use a shipping method that calculates your shipping costs based on three factors:

The total weight of the items that your order

The distance between our warehouse and the "ship to" address you provide us

The method of shipping you use: (Priority or Express)

We try our best to maximize the number of items we can add to a package while keeping the shipping cost down during checkout. It would be more cost effective to purchase multiple items within one order than to place multiple orders so that you can save on shipping costs when by buying more!

To preview shipping costs for a purchase simply add the product to the shopping cart. Once items are added, our system will allow you to enter a "ship to" zip code. Shipping rates will be calculated and appear in your shopping cart. Upon check out you will be given the opportunity to select the shipping method of your choice.

Customs Fees & Duties

All customs fees and charges for international orders are the responsibility of the receiver and a refund will not be given if a package is refused.  If you have any questions about custom fees please email us.

Packaging

Most items are shipped in packaging material in order to prevent them from being damaged during transit. In the rare case where an item was damaged please contact us so that we can handle the replacement of that item.

Order Status

At CaribbeanFlags.com we want to keep you as informed as much as possible about the status of your order.  After you place an order you will receive a confirmation email if you provided us with a valid email address.  It will contain your order ID, order details, and instructions on how to check the status of your order.  Your order process goes through various stages before being delivered.

Not finalized/Awaiting Payment - Your have started the checkout process but payment was not completed or received for some reason.

In progress - We have confirmed your order and we are verifying your payment information.

Ready to ship - Your payment has been verified and your merchandise has been boxed & labeled for pickup.

Shipped - your order is complete and a delivery confirmation number has been issued.

If you have any questions about your order, including order status, you can visit our contact us page and send us an email.

Out of Stock & Discontinued Items

Sometimes for reasons beyond our control a customer may place an order for an item that happened to be sold out, being re-ordered and in transit, or even discontinued. When this occurs we will inform you if any items in your order are out of stock and/or discontinued. You will be sent an email showing which items are available to ship immediately and given the choice to either cancel the missing items or cancel your order.

Once your order is shipped you will be issued a delivery confirmation number. This number can be accessed through your online account. You can then enter your tracking numbers for USPS Tracking. If you have any questions regarding order tracking please feel free to contact us. In your e-mail please include your name, address, and order ID in addition to your question so that we may assist you as quickly as possible.

Accepting Delivery

Please inspect the package on receipt. If the package itself appears damaged but the merchandise itself is probably not affected, note the damage on the delivery receipt. If you believe that the merchandise inside may be damaged, refuse the delivery and contact us via email.

Refused Items

All refused items will be credited less 25% restocking fee and minus freight charges.

Problems

If you accept a delivery and notice problems thereafter, please contact us. Keep all packaging materials until the matter has been settled. That way it will be easier for you to return products to us, if necessary.